Hospitality & Gaming

Carson City Nugget Casino



The case: The casino industry believed itself to be recession-proof, but a slow economy and increased competition presented challenges to the Carson Nugget. The Carson Nugget met those challenges by pulling together a Strategic Operations Solutions team that included financial, leadership, marketing, and food and beverage experts working with the management team.

The Management Solution

Streamline Consulting, represented by Eileen Webb, was brought onboard as the lean engineer on the team. Eileen assessed the opportunities to improve costs and set targets for staffing.  She helped them improve, standardize and document procedures – service levels have improved and the casino is the first to obtain ISO 9000 certification.  She also worked on creating incentive plans to reward behaviors the owners and management wanted to reinforce.  As a result, the casino reduced labor costs by 20% while improving customer service.

Contact Streamline Consulting to assess your process and achieve your business goals.
Call us at 775-888-9890. Or email:


In just a few weeks, Eileen Webb with Streamline Consulting Associates helped us transform our pricing processes.

L. Burke Miller, COO, CFO – Quantum Loyalty Systems


"Streamline Consulting helped us design and implement changes in the way work is done that have transformed the organization into a lean, mean casino machine. "

By Star Anderson, General Manager, Carson Nugget

About Us

Our Mission: Streamline Consulting is committed to helping our customers streamline their processes to make the work simpler and easier to do so they can achieve their strategic improvements in speed, cost and quality.

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