Past results are often the best predictor of future results. Take a look at case studies – real results in the real world.
Hospitality and Casino
The casino industry, once believed to be recession-proof, was challenged by a weak economy and growing competition. The Carson Nugget Casino hired Streamline Consulting to reduce labor cots while improving customer service…
Manufacturing
Monarch Direct – Full Service Mailing and Printing: Dealing with growth was a problem most companies want to have. But having more business made it difficult for Monarch Direct to turn orders around as fast as the market demanded. Read More
Government
City of Reno Business Licensing: During customer service training, the City of Reno learned that it wasn’t that employees didn’t want or know how to give customer service training, they couldn’t because of their processes. In addition, budget cuts required that everyone do more. Read More
e-Marketing & Sales
Quantum Loyalty Systems, which focuses on pre-paid movie certificates redeemable at over 97% of US movie theaters, needed to grow more strategically. Average order size had dropped, because many current customers had smaller promotional budgets due to economic slowdowns, and new customers typically started out with smaller budgets. In addition, the company needed to improve its competitive advantage through reduced costs and improved service.
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